How do I follow my package?

In order to follow your order, we send you an e-mail at the time of departure of the product (s).

 

How long am I delivered?

The standard shipping time is 2 to 7 working days.

 

I did not receive an email confirming my order.

At each order, our customers receive a confirmation email. If you don't see it, it's that it sneezed into the tab of your mail box: "Undesirable Mail".

Is delivery free?

Delivery is offered for all orders of minimum 5 NEOPROTECT visières in metropolitan France. Apart from the offers, it will cost 7.99 Euros.

 

How do I know if my payment is secure?

We use Mollie as a payment platform. The latter is a fully secured payment platform.

 

What payment methods are available?

We accept all major credit cards (VISA, MASTERCARD).

However, we do not accept cheques, money orders or bank transfers.

 

How long will my payment be accepted?

Instantly, if your bank balance is insufficient, you will be notified that your payment is not accepted.

Otherwise, if your balance is sufficient, your payment will be automatically accepted.


For the withdrawal period on your bank account, this can take between 24h and 72h depends on your bank establishment.

 

How do I request a return?

For any request for information, go to our section: Contact us or send an email to neoprotect@outlook.fr

This service is available 24/7.


If you would like more information about returns please refer to our Return Policy.

 

Are return costs supported?

 

All return and other charges are the responsibility of the customer.

 

Can I claim a refund for the product?

You can submit a refund request by going to our contact page or by sending an email to neoprotect@outlook.fr

Our customer service will be happy to process your request.

 

What are the customer service response times?

Depending on the number of messages and requests sent by our clients, we can ensure a return within 24 to 48 hours.

 

 

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